Privacy Policy

DEMANDVIEW, LLC Privacy Policy 

  1. Introduction & Scope DEMANDVIEW, LLC is committed to protecting your privacy. This Privacy Policy explains what Personal Information we collect, how we use it, who we share it with, and how we protect it. It applies to data collected through our website, products, and services, as well as interactions with customers, partners, and users. This policy is designed to comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy laws.
  2. Personal Information Collected We collect personal information from various sources, including:
  • Directly from you: Information you provide, such as name, email, phone number, company details, job title, and preferences. 
  • Automatically collected data: This includes IP address, cookies, browsing activity, and metadata collected through web analytics tools. 
  • Third-party sources: We may receive information from trusted partners, publicly available sources, and business databases. 
  • Cookies & tracking technologies: We use cookies, web beacons, and similar tools to collect behavioral data. 
  • Lead generation & AI interactions: Information obtained from AI-powered lead engagement and website visitor identification tools. 
  1. Use of Personal Data Personal data is used for the following purposes:
  • Service delivery: Providing and improving our products and services. 
  • Marketing communications: Sending promotional materials and personalized content. 
  • Customer support: Responding to inquiries, support requests, and complaints. 
  • Data analytics: Conducting research, performance monitoring, and usage analysis. 
  • Legal compliance: Meeting regulatory requirements and responding to legal inquiries. 
  • Fraud prevention: Ensuring security and mitigating risks associated with unauthorized access or cyber threats. 
  • AI-driven lead qualification: Identifying and profiling leads through automated tools. 
  • Website visitor identification: Tracking and analyzing visitors on customers’ websites to generate insights for lead engagement. 
  1. Legal Basis for Processing Our data processing activities are grounded in:
  • Consent: When required, we obtain explicit consent for marketing, cookies, and data collection. 
  • Legitimate interests: Processing data for business needs, including customer relationship management, service improvement, and fraud prevention. 
  • Contractual necessity: Processing necessary to fulfill contractual obligations. 
  • Legal compliance: Ensuring adherence to laws, including GDPR and CCPA requirements. 
  1. Sharing & Disclosure Personal data may be shared under the following circumstances:
  • Within DEMANDVIEW, LLC and its subsidiaries: For business operations, service improvements, and legal compliance. 
  • Service providers and third parties: Including cloud storage, payment processors, AI-driven analytics providers, and marketing partners who process data on our behalf. 
  • Legal authorities: If required by law, court order, or regulatory request. 
  • Business transfers: In case of mergers, acquisitions, or company restructuring. 
  • Customers: Providing customers with insights into their website visitors and potential leads. 
  1. Data Security & Retention
  • Security Measures: We implement strict measures, including encryption, access control, firewalls, and threat monitoring, to protect personal data. 
  • Retention Policy: Data is retained based on business needs and legal obligations: 
  • Marketing and user data: Retained for 3 years unless consent is withdrawn. 
  • Transactional records: Retained for at least 7 years for legal and tax compliance. 
  • Customer inquiries: Retained for 2 years. 
  • Automatically collected website data: Retained for up to 24 months. 
  • AI-generated lead insights: Retained for 12 months unless otherwise requested by users. 
  1. Your Rights & Choices You have the following rights regarding your personal data:
  • Right to access: Request copies of your data. 
  • Right to correction: Update or correct inaccurate information. 
  • Right to deletion: Request data erasure where legally applicable. 
  • Right to object: Restrict processing for marketing or other purposes. 
  • Right to data portability: Receive a copy of your data in a machine-readable format. 
  • Right to withdraw consent: Opt out of marketing or other consent-based data uses. 
  1. Cookies & Tracking Technologies We use cookies and tracking tools to:
  • Enhance user experience. 
  • Perform website analytics. 
  • Deliver targeted advertisements. 
  • Track website visitors for lead generation insights. 
  • Users can manage cookies through browser settings or opt-out mechanisms. 
  1. AI-Powered Lead Generation & Automated Outreach
  • AI Calling & Engagement: We use AI-powered tools to engage with leads on behalf of our customers. 
  • Automated Decision-Making: Some lead profiling and outreach processes may be automated. 
  • User Rights Regarding AI: Users can request manual review of AI-driven decisions or opt-out of automated profiling. 
  1. International Data Transfers
  • We transfer personal data across jurisdictions in compliance with applicable laws. 
  • Data transferred outside the EU/EEA is protected by Standard Contractual Clauses (SCCs) or other lawful mechanisms. 
  1. Changes & Contact Information This policy may be updated periodically. Users will be notified of significant changes. For inquiries or to exercise your data rights, contact us at [email protected]